Resolving Interpersonal Conflict (Post #2)

A and B both worked in company X (A famous magazine company). They are friends. As a writer, they always need to work until late night. One day, in order to finish the article before deadline, B worked until the next morning and was too tired to do anything. A saw all the things and kindly suggested that she could hand in the article to the chief editor for her. B thanked A and told her that her article was saved in the red thumb drive on her desk. However, A couldn’t find it on B’s desk, because her desk was in a mess. Instead, she found a pink thumb drive in B’s bag. Therefore, A handed in the pink thumb drive to the chief editor.

Later in the afternoon, the chief editor called B into his office, and asked why she handed in a thumb drive without the required article. Because of the wrong submission, the releasing time of the magazine had been delayed. The chief editor was very angry at her and said he would fine her this month for sure.

From then on, although B still acted the same as before at work, she’s avoiding talking to A. They are not friends anymore. As long as it was not about work, B acted as if she didn’t know A at all. A was very upset about this. She didn’t want to lose her friend. What would you do if you were in A’s situation?

Why effective communication skills is important for me

Effective communication skills are essential in our life. When you talk to your professor, when you communicate with your interviewer, when you talk to your colleagues, it will make your life easier. However, the skills not only include speaking, but also listening, reading and writing.

Talking about speaking, this week we have read about asking questions effectively, a bad question may ruined the conversation, this is very important when we are doing an interview or a talk with our professors.

Secondly, about listening skills, usually we thought we have heard all the things and knows everything, but actually we can only remember 25-50% of the contents we heard after less than 10 minutes.

Moreover, effectively reading is also important. It may not be essential when we make a conversation, but when we prepared for an interview, it is crucial. If we couldn’t effectively read all the materials, or we have understood wrongly about the material, we may ruin our opportunities.

Last but not least, writing skills. If we couldn’t write effectively, for example we couldn’t satisfy the 7C’s. There may produce a lot of misunderstandings in our reports or essays.

I have to say none of the four skills is perfect for me; some of them are even not good. For instance, sometimes for me, I can only remember 10% of the things I heard, even worse is that none of those is the key points. Moreover, as a graduating student, I’m going to the workplace in less than a year. Communicate effectively with others will make my life easier. Due to the reasons above, effective communication skills is important for me.